Question [Solved] Paid for a whole month, but got only 1 day, after canceling membership

Paid for a whole mo...
 
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Dirk
 Dirk
(@dirk)
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Joined: 4 weeks ago
Posts: 1
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Hello, I have paid the member fee for a whole month. After canceling the membership, there are still 29 days in my membership. Why am I not able to use this membership anymore?

This topic was modified 4 weeks ago by Dirk

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vPlus Support
(@vplusupport)
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Joined: 2 months ago
Posts: 10
 
Posted by: @dirk

Hello, I have paid the member fee for a whole month. After canceling the membership, there are still 29 days in my membership. Why am I not able to use this membership anymore?

Hi, thanks for contact us.
We have seen your case and we have solved it.
It is due to our error on the platform that has already been resolved.
When your membership expires, you can re-subscribe if you like, thank you very much.


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